Measurement – Key Indicators, Calculation Methods, Information Sources, Baselines, Targets, Alignment with Strategic Directives, Incentives

Reporting – Reports Generated, Tiered Reports, Communication, Frequency

Integration with Operations – Use of Indicators and Reports for Operational Use, Action Planning and Resolution Strategies

Consolidation – Infrastructure, Management, Technology, Scalability

Standardization – Processes, Code Sets, Transaction Sets, Reporting

Redesign – Processes, Infrastructure, Policies, Tools

Automation – Core Processes, Sub-Processes, New Processes

Receivables Outsourcing – Strategy, Ongoing Monitoring

Vendor Management – Quantity of Vendors, Vendor Scoring, Relationship Management, Selection, Contracting

Business Process Outsourcing – Process Beginning and End, Responsibilities Matrix, Performance Targets, Operating Agreements / Contracts, Data Management

Unbilled Management – Aged Unbilled Receivables Reduction, Coding Backlog Reduction

Cash Acceleration – Aged Receivables Reduction, Payor Strategies, Write-off Analysis, Outsource Strategies, Reporting, Tools, Denial Management, Payment Variance

Interim Management – Strategic Departmental Leadership, Status Reporting, Resolution Strategies

Service Access – POS Collections, Scheduling, Insurance Verification, Financial Counseling, Coding training for non-certified coding staff

Clinical Staff – Charge ticket completion and order entry management, medical necessity and coding documentation

Business Office – Billing, Collections / Follow-Up, Customer Service, Cash Applications

Systems – Order Entry, Patient Management, Patient Accounting, Add-On Systems, Electronic Billing

Revenue Management – Key Revenue Processes, Basic Revenue Operations