Business Office Integration
Multi-hospital health system
A multi-hospital health system wanted to continue efforts to consolidate the patient financial services function of one hospital into their growing centralized business office (“CBO”).
The functions being consolidated included billing, collections, customer service, cash services, financial assistance programs, reporting and vendor management. The challenge i3 faced was to integrate vastly different processes, policies and technologies within a timeframe that accommodated rapidly increasing staffing attrition and maintained performance expectations.