Self Pay Revenue Collections

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Client Profile:

13-hospital health system with an academic medical center, community hospitals, specialty hospitals, community medical group and a payor plan.


Due to increasing regulatory pressure concerning the management and collection of self-pay balances, our client required all seven of their organization's business offices to migrate onto a standard vendor management program including standardized bad debt and financial assistance policies, outsourcing timeframes and vendors, and reporting protocols.

Prior to this project, the health system was using a total of 15 self-pay outsourcing vendors, had significant variation in their bad debt processes and policies, and were unable to effectively compare performance across hospitals within their self-pay account population.